Terms of service

SHIPPING + RETURNS

from Out of Office on the South

SHIPPING

As a one-woman show and busy working mama, please allow 2–5 business days for order processing and packaging before shipment.

Orders are shipped Monday–Friday, and we are closed on weekends and all national holidays.

📦 U.S. shipping only at this time.

Once your order has shipped, you will receive tracking information via email. After shipment, Out of Office on the South is not responsible for any lost, stolen, or delayed packages. Please contact USPS or your local post office directly to file a claim if needed.

🚪 Local to the Corpus Christi area?

Porch pickup is still available as an option at checkout if you prefer to skip shipping and swing by. You’ll receive pickup details via email once your order is ready!

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RETURNS + EXCHANGES

We want you to love your pieces, but if something doesn’t work out:

• Returns are accepted for clothing only (no exchanges) within 5 days of receiving your order.

• To request a return, email us at outofofficecctx@gmail.com with your order number and reason for return.

• Items must be new, unworn, unwashed, and free from makeup, deodorant, scents, pet hair, and other signs of wear.

• All returns must be mailed back at the customer’s expense. We recommend using a tracked shipping method.

• Once we receive your return, please allow 5–10 business days to process. If approved, you will receive store credit via email.

🔁 We do not offer exchanges—if you need a different size, you may return your item for store credit and place a new order.

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FINAL SALE ITEMS

The following items are final sale and not eligible for return or exchange:

• Jewelry

• Hair accessories

• Handbags

• Sale items

• Any discounted item

If there is a concern with your item, please email us directly at outofofficecctx@gmail.com within 3 days of delivery with photos and a description of the issue.

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A FEW THINGS TO NOTE

• We are not responsible for damages caused by improper washing or wear.

• Slight color or pattern variations may occur due to lighting, photography, and screen settings. These are not considered defects.

• Porch pickup orders must be picked up within 25 days. After that, items will be returned to stock and no refunds or credits will be issued.

Thank you for supporting this small business—I’m so grateful for you! 🤍

— Chelsea, Out of Office on the South